Frequently Asked Questions
Online Purchases and Payments
When will my credit card be charged?
- Online Purchases and Payments
Your credit card will be charged immediately after purchase.
How do I change my subscription plan?
- Online Purchases and Payments
You can upgrade your plan to a longer-term as a self-service in your Qt Account Portal payments page by clicking the necessary license shown in the Upcoming Payments section.
You can convert to a shorter-term plan at the end of the current term by contacting us.
How do I change my subscription quantity?
- Online Purchases and Payments
You can modify your Qt commercial license subscriptions (e.g., Qt for Application Development, Qt for Small Business) in your Qt Account Portal payments page, by clicking the necessary license shown in the Upcoming Payments section.
Why can’t I make purchase even if I have an accepted card?
- Online Purchases and Payments
It may be that the card issuer does not allow recurring payments or that internet payments are disabled. Please contact us if you have any problems with your payments.
Why does my VAT number not validate?
- Online Purchases and Payments
The EU-provided interface may be unreachable and therefore the VAT number cannot be validated.
The data in EU provided information may be incorrect and your number is not there or is incorrect. In this case it might be a good idea to contact your local tax authority.
You can claim the 24% tax fee via your own tax officials.
What is PCI-DSS?
- Online Purchases and Payments
The Payment Card Industry Data Security Standard (PCI-DSS) provides a framework for developing a robust security process for credit card transactions. Any merchant or merchant service provider accepting, transmitting, and/or storing cardholder data must be PCI compliant.
How do I cancel my subscription?
- Online Purchases and Payments
You can cancel your Qt commercial license subscriptions (e.g., Qt for Application Development, Qt for Small Business) in your Qt Account Portal payments page, by clicking the necessary license shown in the Upcoming Payments section.
Where can I see my current subscription status?
- Online Purchases and Payments
Please log in to your Qt Account.
How do I enter my VAT (Value Added Tax) number?
- Online Purchases and Payments
You can enter your VAT number and your Company Name at the checkout in the Qt online store.
How do I change my billing details?
- Online Purchases and Payments
You can change your billing details (e.g. credit card number) on your Qt Account Portal payments page.
How do you manage EU VAT (Value Added Tax)?
- Online Purchases and Payments
Companies in the EU will pay 0% if they provide a valid company VAT number that can be validated during the purchase process. In Finland, companies pay 24% VAT, but they can claim the 24% tax fee via Finnish tax officials. Otherwise, buyers must pay 24% VAT due to EU taxation. After purchasing, customers will receive a receipt to be presented to the tax authorities. Please note that the VAT number must be entered without spaces or punctuation and with country code.
Customers in non-EU countries don’t have to pay VAT.
How is my order delivered?
- Online Purchases and Payments
Once your Qt online purchase is complete, you will receive a welcome email with information about your Qt Account. You can begin your download via the Qt Account, where you will also be able to get updates and log your support cases.
Is it secure to provide credit card details in Qt online store?
- Online Purchases and Payments
Our payment system is PCI-DSS Level 1 compliant, and is recognized on the Visa Global Registry of Service Providers. We meet or exceed all industry-standard payment security practices to protect you and your customers.